Disaster Recovery Planning and IT Service Continuity

Ontario Provincial Corporation

This Ontario corporation launched an IT Service Continuity Program to ensure its Information Technology services
could meet its Business Continuity requirements.

Supporting the Program Executive, IT Service Continuity, I provided project management and consulting services in
the following areas:

· Managed the IT Service Continuity program as a project

· Incorporated DRP process into SDLC process; introduced Failure Response Planning; facilitated implementation of
failover solutions in three production systems. This allowed IT Operations to reduce the average duration of critical
incidents by 15% year over year.

· Implemented Crisis Notification System; defined crisis management organisational structures and workflows,
negotiated vendor SLA’s; facilitated development of documentation and delivery of user training.

· Managed and conducted risk assessment of OLG IT: customized Risk Management process, facilitated identification
of strategic risks and mitigation strategies, processed collected data and presented prioritised recommendations for
implementation of mitigation strategies.

· Created an IT Architectural Glossary for BCP, DRP and Risk Management; formulated standard Architectural
Patterns for resilient / recoverable solutions. This streamlined the project design process and reduced unnecessary
discussions.