Technical Architecture - Multinational Transportation Company

A large multinational transportation company created a centralized Technical Architecture team as a corporate
resource for definition and supervision of execution of IT Strategies and Architectures. Members of Systemcon staff
supported the Team by providing the following services:

· Acted as consultant to business leaders and solution developers on application of technologies
· Produced technical designs, and supervised their implementation in the areas of:
· Voice and data communications
· Voice Processing (DirectTalk, Intervoice, TALX)
· Call centres and Computer Telephony Integration (Lucent, Vantive, Genesys, Oracle, RightFAX, HP-UX, Windows,
Sun)
· Workflow and Document Imaging (FileNet, RightFAX)
· Mobile voice and data communications
· Video conferencing, and
· Document Management / Imaging systems (FileNet)

The following are some of the accomplishments:

· Development of service centric Corporate Telecommunication Strategy
· Design and implementation of three call centres (Montreal, Calgary, Winnipeg).
· A new Billing Centre in Winnipeg, including:
· formulation of the business case,
· RFI/RFP for vendor selection and
· implementation of a FileNet based electronic document management system, which received and processed over
10,000 pages of incoming faxes per day
· Corporate fax service integrated into the corporate Lotus Notes e-mail system (RightFAX)
· Multiple Voice Response systems (Car Trace by customers, work order reporting by train crews, work assignment
inquiries by train crews)
· Wireless access to the company MIS (data over cellular). The service allowed reduction of field inventories by the rail
repair crews of $2.4M.
· Direct wireless control of gantry cranes and forklift vehicles for precise placement and retrieval of containers in a rail
yard.